Privacy policy

Privacy Policy — UnifyMe Home Automation

Last updated: February 18, 2026

UnifyMe Home Automation (ABN 33 754 728 095) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or use our services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have questions about this policy, contact us at support@unifyme.com.au.

1. Your Home Automation Data

UnifyMe provides smart home hardware kits and setup support. We want to be clear about something important: we do not collect or store the video, audio, or sensor data captured by your smart home devices.

Your devices are configured to store data according to your own preferences. When setting up your system, you choose from the following options:

  • Local storage only — footage and sensor data are saved to storage you control (such as a local hard drive or NAS), and never transmitted to us or any cloud service.
  • Cloud storage — footage is sent to a third-party cloud provider of your choosing (such as Google Drive or a compatible cloud service). In this case, that provider's privacy policy governs how your data is handled. We do not have access to it.
  • No storage — your system operates in real-time without retaining footage or sensor data.

We recommend reviewing the privacy policy of any third-party cloud provider you choose to use.

2. Personal Information We Collect

When you interact with our store or services, we may collect the following personal information:

Contact and account details — your name, email address, phone number, billing and shipping address.

Payment information — credit or debit card details and transaction records. Payment processing is handled by Shopify and its payment partners. We do not store full card numbers.

Order and transaction information — products purchased, order history, returns, and related communications.

Communications — messages you send us via email or support channels, including customer support enquiries.

Device and usage information — your IP address, browser type, pages visited on our website, and how you interact with our store. This is collected automatically via Shopify and analytics tools.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you place an order, create an account, contact support, or book a setup service.
  • Automatically, through Shopify and cookies when you browse our website.
  • From our service providers, including Shopify, payment processors, and shipping carriers.

4. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and returns.
  • Provide remote setup services and customer support.
  • Send order confirmations, shipping updates, and warranty-related communications.
  • Send marketing emails about new products or promotions (you can opt out at any time).
  • Detect and prevent fraud.
  • Comply with our legal obligations.

We do not sell your personal information to third parties.

5. Disclosure of Personal Information

We may share your personal information with:

  • Shopify — our e-commerce platform, which hosts our store and processes payments. Shopify may process your data on servers outside Australia. See Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
  • Shipping carriers — to fulfil and deliver your orders.
  • Payment processors — to securely process transactions.
  • Professional advisers — such as accountants or lawyers, where required.
  • Law enforcement or regulatory authorities — where required or permitted by law.

We do not share your data with advertisers or marketing partners beyond what is inherent to operating our Shopify store.

6. A Note About Infants and Children

Our products are designed for parents and carers of infants. Our customers are adults. We do not knowingly collect personal information from children.

If you use our products to monitor your child, all footage and sensor data is handled according to the storage option you select (see Section 1). We do not have access to this data.

7. Our Store is Powered by Shopify

Our website and store are hosted by Shopify. When you use our store, Shopify collects certain data about your visit and interactions as part of providing the platform. Shopify is responsible for the processing of personal information collected through its infrastructure.

To learn more, visit https://privacy.shopify.com.

8. Cookies

Our store uses cookies to support functionality such as keeping items in your cart and remembering your preferences. We also use analytics cookies to understand how visitors use our website.

You can manage cookies through your browser settings. Note that disabling cookies may affect some functionality of the store.

9. International Data Transfers

Shopify and some of our service providers may store or process your data outside of Australia. We take reasonable steps to ensure that any overseas recipients handle your data in accordance with the Australian Privacy Principles.

10. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Payment processing is handled by PCI-DSS compliant providers.

No method of transmission over the internet is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access to your account.

11. Retention

We retain your personal information for as long as necessary to provide our services and meet our legal obligations, including for warranty, tax, and dispute resolution purposes. When information is no longer required, we take steps to securely delete or de-identify it.

12. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Make a complaint about how we handle your personal information.

To exercise any of these rights, contact us at support@unifyme.com.au. We will respond within a reasonable timeframe and no later than 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Marketing Communications

If you opt in to marketing communications, we may send you emails about new products, promotions, or updates. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We will honour all unsubscribe requests within 5 business days.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and update the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

UnifyMe Home Automation ABN: 33 754 728 095 3a College Street, Gladesville, NSW, 2111, Australia support@unifyme.com.au